Refund & Lead Replacement Policy

Clear guidelines for our verified manufacturing partners.

1. Nature of Service

Udyog Digital provides premium, verified leads to sellers. Each lead represents a genuine business enquiry and is considered a service once successfully delivered to your dashboard.

2. No Monetary Refund

Please note that we do not offer cash or bank refunds for any leads or subscription packages purchased on the platform.

3. Eligible for Replacement

Contact number is invalid or out of service.
Buyer is unreachable after 3+ attempts (within 48 hrs).
Enquiry is found to be fake or spam.
Irrelevant enquiry (not related to your category).

4. Not Eligible

Buyer does not respond after initial talk.
Buyer is "Not Interested" at the moment.
Price or negotiation mismatch.
Final order not placed by the buyer.

48 Hours Window

Replacement requests must be raised within 48 hours of receiving the lead. Requests after this timeline will not be entertained.

5. Verification & Fair Usage

Every replacement request is reviewed by our quality team. We verify call logs and lead validity before approval.

Fair Usage: Repeatedly raising false replacement requests to avoid paying for genuine leads may result in permanent account suspension.